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What is the Task comment and its use?

Task comment is a mechanism which allows mobile user to communicate with their managers, without exiting the URVA1 app. Field user can chat with their supervisor.

For example if mobile user is sitting with a customer and want to confirm something from his manager they can instantly send a message to manager, who can reply on the same.

To use this feature mobile user can go to his task and follow the steps mentioned below.

  1. In mobile app, go to Activities.
  2. Select an activity form.
  3. Select a task.
  4. Click on Summary,
  5. Comment icon will appear to you, click on the comment icon.
  6. Write down the comment and then click on the sent button.

 

 * Web user will now receive a notification in URVA web console.

* Click on notification that will redirect web user to chat window inside task, where he can write back to mobile user.

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