How to add identity validation before closure of task?
To validate identity before task closure, you may send OTP either through SMS or Email.
Please follow the steps mentioned below:
- From left Navigation Menu, go to Configuration and choose Activities.
- Click on the activity, click on the pencil icon and then click on Settings.
- Click on Workflow states and select task closing state.
- Go to Closure settings and choose the required option.
- Select the relevant field ( mobile number or email) to map for OTP and Save the activity.