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How to configure a messaging channel for closure by OTP?

To configure a messaging channel for closure by OTP please follow the steps mentioned below:

  1. From left navigation, go to Configuration and choose Activities.
  2. Click on the activity, click on the pencil icon and then click on Settings.
  3. Click on Workflow states and select task closing state.
  4. Go to Closure settings and choose OTP by SMS.
  5. Select the mobile number field to map for OTP and Save the activity.

 

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