How to configure a messaging channel for closure by OTP?
To configure a messaging channel for closure by OTP please follow the steps mentioned below:
- From left navigation, go to Configuration and choose Activities.
- Click on the activity, click on the pencil icon and then click on Settings.
- Click on Workflow states and select task closing state.
- Go to Closure settings and choose OTP by SMS.
- Select the mobile number field to map for OTP and Save the activity.