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How to configure notification for customer?

Trigger messages can be configured by the web user which can be sent to the customer as well as the supervisor/ web user through push notification. 
To Configure Notification, follow the below steps:

 

  • In your web console from the navigation menu on the left click on Configuration module.

  • Click on  Triggers .
  • Click on '+' icon to add the trigger.
  • Under Info tab, fill the fields like Name, Description, Type, Pick an activity, Execute timer and run which indicates the frequency of the trigger message.
  • Under Condition tab, pick the field to put condition for the trigger message. For example :- if you will choose the workflow state equal to Finish, then the trigger message will be sent on the the receiver's email when the task state will be updated to 'Finish'.
  • Under Action tab, select field ( Push notification) ,template ( message template) and receiver of the trigger message.
  • Click on 'Create Trigger' to create the trigger to configure notification.