How to map template with an Activity?
SMS template needs to be mapped with the activity as we need to define when and to whom this sms should be sent. Template can be mapped in the following steps :-
- From Navigation Menu, under the Configuration module, click the Activity tab.
- Click on Triggered Messages.
- Click on Add Message.
- Choose template, activity, receiver and the state at which the message will be sent.
- Click on SAVE and this will initiate SMS everytime task comes in that particular state.