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FAQs

Commonly asked queries which are asked by users of FeetPort on Web & Android.

Why does battery optimization require to be disabled?

Battery optimization settings helps conserve battery power which is why it is turned on by defaul...

How to capture Orders in FeetPort Mobile app ?

FeetPort has made work of sales team very easier by facilitating them with the option to capture ...

How to install FeetPort on your device?

Please visit the following links to download the FeetPort mobile application. Download FeetPort ...

How to login to the FeetPort Android App?

Just follow the steps in the screens below:   Open FeetPort on Android after installation. ...

How to login in FeetPort Web Console?

To login on Web Console Please visit the link mentioned below and follow the steps: Go to https...

I am unable to login to FeetPort. What do I do?

Sometimes a mobile user face issue of not able to sign in to FeetPort application. Please check t...

Why FeetPort showing "Please enable location services from settings"?

Location Settings needs to be enabled at High Accuracy for carrying out many activities on the Fe...

Why am I getting a Prompt to Enable Location when its already Enabled?

If you are getting the message even if your location is enabled, then it indicates that your loca...

Why I am getting "User account already is use. Try with another or contact your admin" Error?

User will get this error when he will try to login from a different device without resetting the ...

Why am I getting "Username and password combination is invalid" error?

Mobile User face this error message, when he is using Wrong User ID or Password to login into Fee...

How to mark attendance in FeetPort (Android)?

Mobile User can mark attendance using FeetPort Application as well by following below steps: ...

In my calendar why am I marked absent although I have done tasks for that day?

In FeetPort  to avoid absenteeism in calendar, mobile/ field user has to Mark Attendance at least...

How to create task in Mobile app (Android)?

FeetPort gives Mobile user the liberty to create tasks through Mobile application. Let's see the ...

When I am tapping on CHECK IN, the page it is only loading, What do I do?

This error usually comes when location setting or battery optimization of the device is not enabl...

While starting new task I am getting “Please finish the active task first ” error. What do I do?

FeetPort allows user to START single task at one time, if there is already an active task user wo...

How do I receive tasks assigned by my supervisor?

If tasks have been assigned to mobile/field user, these tasks will be in mobile state. If tasks h...

While clicking on Finish and sync its showing “Validate all fields” error. What do I do?

This error will occur if some Mandatory fields are left blank. Please Check under the FORM tab i...

Task was removed but it is still in pending tasks tab in the mobile app. How to remove them from Pending tasks in mobile device ?

Tasks may remain still in the pending tasks due to some error if removed from Web Console. Pleas...

My task are showing in 'Sync' and they are not getting synced, What do I do?

Tasks are synced with the server when there is strong internet connection. But sometimes tasks ge...

I am unable to click Images in FeetPort, if I tap on Click nothing is happening. How do I proceed?

This can happen due to some reasons mentioned below, please follow the trouble shooting steps: ...

How to disable Battery optimization manually?

Please follow the steps to disable battery optimization manually: Open the Settings menu on the...

How to track mobile users from web console?

Tracking mobile users from web console can be done easily from Location  Analytics module in Feet...

How to clear FeetPort app data?

To clear FeetPort app data, please follow the steps mentioned below: Go to FeetPort menu and cl...

How to refresh FeetPort settings / activity structure(Android)?

Mobile User can refresh the profile through following steps: Go to the Menu  icon '☰' in FeetPo...

How to apply leave in FeetPort (Android)?

Mobile User can also apply for a leave through mobile app. To apply leave in FeetPort, please fol...

How to login in FeetPort app (iOS)?

After downloading the app Open it and follow these below mentioned steps: 1. Click on Sign In ...

How to mark attendance in FeetPort application (iOS)?

1. Click on Calendar on dashboard of FeetPort in your iOS  2. To mark attendance tap on location...

How to refresh settings in FeetPort app(iOS)?

1. Go to more option in FeetPort Dashboard listed at bottom 2. Click on setting 2. Now click ...

While starting task I am getting “Please defer the active task first ” error. What do I do? (iOS)

You are getting this error because there is an active task present in your pending task, which ca...

How to create a task in FeetPort App? (iOS)

1. Tap on the activity in which task needs to be done 2. Tap on "+icon" on top to create a  new ...

How to apply leave in FeetPort app(iOS)?

To apply leave in FeetPort app(iOS), please follow the steps mentioned below: Go to calendar fr...

How to clear app data in FeetPort app(iOS)?

Go to more option in FeetPort Dashboard Click on settings Click on security Click...

How to log out from FeetPort Web Console?

Hover the cursor on the profile icon and name(Right hand top) in your web Dashboard and Click on...

How to view and refresh profile settings in web dashboard?

Hover the cursor on the profile icon and name(Right hand top) in your web Dashboard and Click on...

How to see notifications in Web console and set preferences for notifications?

Notifications can be seen by clicking on the "bell" icon on right hand top in web dashboard ...

How to plan area in FeetPort app(iOS)?

To plan area in FeetPort app(iOS) follow the steps mentioned below: Go to calendar from the opt...

I am unable to track location of my team. What should I do?

If location tracking for mobile user is not appearing then confirm whether mobile user is followi...

How to Logout of FeetPort mobile application?

Logout permissions are dependent on company's requirement. Company can provide or restrict the pe...

How to plan your Route for Today in FeetPort app?

On FeetPort mobile app dashboard, you will be able to see Plan your day tab, this helps you to pl...

How to access beat plan in mobile?

To access Beat Plan in FeetPort mobile app, please follow the steps mentioned below: 1. On your ...

Is there any provision to capture Videos in FeetPort?

FeetPort facilitates its users with multiple features, formats that are created at web user's end...

How can I retrieve my Finished & Completed task?

In case mobile user needs to edit a completed task, there is option to retrieve finished task and...

Android App

iPhone App

Web Console

Admin Portal

How to contact FeetPort team for help?

How to login to the FeetPort web console?

How to change time zone in the FeetPort mobile app?

Field User can change the timezone according to the area in which he is working by following belo...

How to send diagnostics data for analysis to support team in case the tasks are not getting synced?

If the field user is not able to complete task after Finish & Sync, then there is a chance th...

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