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FAQs

Commonly asked queries which are asked by users of FeetPort on Web & Android.

Why does battery optimization require to be disabled?

Battery optimization settings helps conserve battery power which is why it is turned on by defau...

How to capture Orders from FeetPort Mobile app ?

FeetPort has made work easier for sales team by facilitating them with the option of capturing o...

How to install FeetPort on your device?

One can easily download the FeetPort app on their device ? . Please visit the following links to ...

How to login to the FeetPort Android App?

Just follow the steps in the screens below:   Open FeetPort on Android after installation. ...

How to login in FeetPort Web Portal?

To login on 'FeetPort Web Portal', please visit the link mentioned below and follow the steps: ...

I am unable to login to FeetPort. What shouId I do?

Sometimes a field user faces issue of not been able to sign in to FeetPort application on mobile ...

Why FeetPort showing "Please enable location services from settings"?

Location Settings needs to be enabled at High Accuracy for carrying out many activities on the Fe...

Why am I getting a Prompt to Enable Location when its already Enabled?

If you are getting the message even if your location is enabled, then it indicates that your loca...

Why I am getting "User account already is use. Try with another or contact your admin" Error?

A User will get this error when he will try to login from a different device without logging out ...

Why am I getting "Username and password combination is invalid" error?

Field User face this error message when he is using incorrect FeetPort User ID or Password to log...

How to mark attendance in FeetPort (Android)?

Mobile User can mark attendance using FeetPort Application as well by following below steps: ...

In my calendar why am I marked absent although I have done tasks for that day?

To avoid absenteeism in calendar, mobile/ field user has to Mark Attendance in FeetPort at least ...

How to create task in Mobile app (Android)?

FeetPort gives Mobile user the liberty to create tasks through Mobile application. Let's see the ...

When I am tapping on CHECK IN, the page it is only loading, What do I do?

This error usually comes when Location Setting or Battery Optimization of the device is not enabl...

While starting new task I am getting “Please finish the active task first ” error. What do I do?

FeetPort allows user to START single task at one time, if there is already an active task user wo...

How do I receive tasks assigned by my supervisor?

If tasks have been assigned to field user, these tasks will be in mobile state. tasks have been ...

While clicking on Finish and sync its showing “Validate all fields” error. What do I do?

When a field user wants to finish a task but he faces and error message 'Validate all fields' Thi...

Task was removed but it is still in pending tasks tab in the mobile app. How to remove them from Pending tasks in mobile device ?

Tasks may remain still in the pending tasks due to some error if removed from Web Console. In th...

My task are showing in 'Sync' and they are not getting synced, What do I do?

Tasks are synced with the server when there is strong internet connection. But sometimes tasks g...

I am unable to click Images in FeetPort, if I tap on 'Click' nothing happens. How do I proceed?

Field user can face this error due to some reasons mentioned below, please follow the trouble sho...

How to disable Battery optimization manually?

Please follow the steps to disable battery optimization manually: Open the Settings your device...

How to track field users from FeetPort Web Portal?

Tracking mobile users from FeetPort web portal can be done easily from Location Analytics module ...

How to clear FeetPort app data?

To clear FeetPort app data, please follow the steps mentioned below: Go to FeetPort menu and cl...

How to refresh FeetPort settings / activity structure(Android)?

Mobile User can refresh the profile through following steps: Go to the Menu  icon '☰' in FeetPo...

How to apply leave in FeetPort (Android)?

Mobile User can also apply for a leave through mobile app. To apply leave in FeetPort, please fol...

How to login in FeetPort app (iOS)?

After downloading the app Open it and follow these below mentioned steps: 1. Click on Sign In ...

How to mark attendance in FeetPort application (iOS)?

1. Click on Calendar on dashboard of FeetPort in your iOS  2. To mark attendance tap on location...

How to refresh settings in FeetPort app(iOS)?

1. Go to more option in FeetPort Dashboard listed at bottom 2. Click on setting 2. Now click ...

While starting task I am getting “Please defer the active task first ” error. What do I do? (iOS)

You are getting this error because there is an active task present in your pending task, which ca...

How to create a task in FeetPort App? (iOS)

1. Tap on the activity in which task needs to be done 2. Tap on "+icon" on top to create a  new ...

How to apply leave in FeetPort app(iOS)?

Field user can apply for leaves in FeetPort app. Past is for marking leave against absenteeism a...

How to clear app data in FeetPort app(iOS)?

Go to more option in FeetPort Dashboard Click on settings Click on security Click...

How to log out from FeetPort Web Console?

A web user can logout of FeetPort web portal through following steps: On FeetPort home page, ho...

How to view and refresh Profile in web portal?

Web user can refresh the profile using these steps: In FeetPort web portal, hover the cursor on...

How to see Notifications in Web Portal and Set Preferences for notifications?

Notifications can be seen by clicking on the bell icon on right hand top in FeetPort web home pag...

How to plan area in FeetPort app(iOS)?

To plan area in FeetPort app(iOS) follow the steps mentioned below: Go to calendar from the opt...

I am unable to track location of my team. What should I do?

If location tracking for mobile user is not appearing then confirm whether field user is followin...

How to Logout of FeetPort mobile application?

Logout permissions are dependent on company's requirement. Company can provide or restrict the pe...

How to plan your Route for Today in FeetPort app?

On FeetPort mobile app dashboard, you will be able to see Plan your day tab, this helps you to pl...

How to access beat plan in mobile?

To access Beat Plan in FeetPort mobile app, please follow the steps mentioned below: 1. On your ...

Is there any provision to capture Videos in FeetPort?

FeetPort facilitates its users with multiple features and formats that are created by web user wh...

How can I retrieve my Finished & Completed task?

In case mobile user needs to edit a completed task, there is option to retrieve finished task and...

Android App

iPhone App

Web Console

Admin Portal

How to contact FeetPort team for help?

Stuck anywhere in the FeetPort app or having a query then connect with our FeetPort team through ...

How to login to the FeetPort web console?

I am unable to check in as location is not available. What should I do?

When a field user is unable to check as the location is not captured on the map, it can be a temp...

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