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FAQs

Commonly asked queries which are asked by users of FeetPort on Web & Android.

Why does battery optimization require to be disabled?

Battery optimization settings helps conserve battery power which is why it is turned on by defaul...

How to capture Orders from URVA Mobile app ?

Urva has made work easier for sales team by facilitating them with the option of capturing orders...

How to install URVA1 on your device?

One can easily download the URVA1 app on their device.Please visit the following links to downloa...

How to login to the Urva Android App?

Login in Urva1: Open Urva App on after installation. Click on 'USER SIGN IN'. A logi...

I am unable to login to Urva. What shouId I do?

Sometimes a user faces issue of not been able to sign in to Urva application on mobile device. P...

Why Urva Mobile App showing "Please enable location services from settings"?

Location Settings needs to be enabled at High Accuracy for carrying out many activities on the Ur...

Why I am getting "User account already is use. Try with another or contact your admin" Error?

A User will get this error when he will try to login from a different device without logging out ...

Why am I getting "Username and password combination is invalid" error?

Field User face this error message when he is using incorrect FeetPort User ID or Password to log...

In my calendar why am I marked absent although I have done tasks for that day?

To avoid absenteeism in calendar, mobile/ field user has to Mark Attendance in FeetPort at least ...

Troubleshooting Scenarios

Task was removed but it is still in pending tasks tab in the mobile app. How to remove them from Pending tasks in mobile device ?

Tasks may remain still in the pending tasks due to some error if removed from Web Console. In th...

How to refresh FeetPort settings / activity structure(Android)?

Mobile User can refresh the profile through following steps: Go to the Menu  icon '☰' in FeetPo...

How to Logout of FeetPort mobile application? (Android & IOS)

Logout permissions are dependent on company's requirement. Company can provide or restrict the pe...

How can I retrieve my Finished & Completed task?

In case mobile user needs to edit a completed task, there is option to retrieve finished task and...

Android App

iPhone App

Web Console

Admin Portal

How to contact FeetPort team for help?

Stuck anywhere in the FeetPort app or having a query then connect with our FeetPort team through ...

I am unable to check in as location is not available. What should I do?

When a field user is unable to check as the location is not captured on the map, it can be a temp...

How to check FeetPort app version in android?

User can check the FeetPort app version in android app by following these steps: From FeetPort ...

How to complete a deferred task? (IOS)

A user can save a task for later and he can complete after sometime. This option is called as Def...

How to check storage occupied by FeetPort & clear app data?

To clear FeetPort app data, please follow the steps mentioned below: Go to Device Settings menu...

How to enable support mode in FeetPort app? (Android)

Support mode feature enables your to restrict or allow screenshot permission and screen sharing p...

How to complete a deferred task? (Android)

A user can save a task for later and he can complete after sometime. This option is called as Def...

I am not able to view my completed tasks. What should I do?

Sometimes a field user is not able to view completed tasks under Completed tab even if he has fin...

How to enable Secure Lock in FeetPort app?

FeetPort has a decent App Secure option to securely keep your data safe. This allows you to lock ...

VoLTE not working - 4G SIM

VoLTE | Not Working Applicable for – Postpaid Applicable for Circles – PAN India (Except...

Minimum System Requirements for Converge

Below are the minimum system requirments for Converge:   For Web Application Use   Browsers ...

Minimum System Requirements for TABLETS

For Tablets Application Use: Android Feature/Hardware Recommended ✩ Android OS ...