Frequently asked Questions

Commonly asked queries which are asked by users of FeetPort on Web & Android.


Why does battery optimization require to be disabled?

Battery optimization settings helps conserve battery power which is why it is turned on by def...


How to install FeetPort on your device?

Download FeetPort for Android from https://play.google.com/store/apps/details?id=competent.groov...


How to login in FeetPort app (Android)?

After downloading FeetPort from App store. Open the app and Follow the steps mentioned below to l...


How to login in FeetPort Web Console?

To login on Web Console Please visit the link mentioned below and follow the steps: Go to http...


I am unable to login to FeetPort. What do I do?

  Go to device settings, and tap on Location option Turn on location and select mode as high ...


Why FeetPort showing "Please enable location services from settings"?

Location Settings needs to be enabled at High Accuracy for carrying out many activities on the Fe...


Why am I getting a Prompt to Enable Location when its already Enabled?

From the indicator at the bottom, tap on Enable This takes you to your device setting...


Why I am getting "User account already is use. Try with another or contact your admin" Error?

User will get this error when he will try to login from a different device without resetting the ...


Why am I getting "Username and password combination is invalid" error?

  You might be entering wrong user id or password.Please make sure to cross check user id an...


How to mark attendance in FeetPort (Android)?

  Tap on Location icon appearing on the Dashboard of FeetPort application   Tap o...


In my calendar why am I marked absent although I have done tasks for that day?

In FeetPort  to avoid absenteeism in calendar user has to Mark Attendance at least twice a day :...


How to create task in Mobile app (Android)?

FeetPort gives Mobile user the liberty to create tasks through Mobile application. Let's see the...


When I am tapping on CHECK IN page it is only loading, What do I do?

This error usually comes when location setting or battery optimization of the device is not enabl...


While starting new task I am getting “Please finish the active task first ” error. What do I do?

FeetPort allows user to START single task at one time, if there is already an active task user wo...


How do I receive tasks assigned by my supervisor?

If tasks has been assigned to user, these tasks will be in mobile state. If tasks has been assign...


While clicking on Finish and sync its showing “Validate all fields” error. What do I do?

This error will occur if some mandatory fields are left blank Please Check under the FORM tab if ...


Task was removed but it is still in pending tasks tab of the Mobile user. How to remove it from Pending tasks of Mobile User?

Task due to some error will be still in the pending tasks if removed from Web Console. Please gu...


My task are in Sync and they are not moving, What do I do?

Open the activity in which task are in Sync. Go to completed task Tab Tap on Cancel the sy...


I am unable to click Images in FeetPort, if I tap on Click nothing is happening. How do I proceed?

Please check your device Memory free storage If Memory is full please delete some data or move ...


How to disable Battery optimization manually?

Open the Settings menu on the device and tap on Device Maintenance Tap on Battery option ...


How to track mobile users from web console?

Tracking mobile users from web console can be done easily from Location  Analytics module in Fee...


How to clear FeetPort app data?

To clear FeetPort app data please follow the steps mentioned below: Go to FeetPort menu and cli...


How to refresh FeetPort settings / activity structure(Android)?

Go to the ☰ menu in FeetPort (top left corner) Tap on Settings Tap ⟳ (top right corner) ...


How to apply leave in FeetPort (Android)?

To apply leave in FeetPort, Please follow the steps mentione below: Go to FeetPort dashboard an...


How to login in FeetPort app (iOS)?

After downloading the app Open it and follow these below mentioned steps: 1. Click on Sign In ...


How to mark attendance in FeetPort application (iOS)?

1. Click on Calendar on dashboard of FeetPort in your iOS  2. To mark attendance tap on locati...


How to refresh settings in FeetPort app(iOS)?

1. Go to more option in FeetPort Dashboard listed at bottom 2. Click on setting 2. Now click ...


While starting task I am getting “Please finish the active task first ” error. What do I do? (iOS)

You are getting this error because there is an active task present in your pending task, which ca...


How to create a task in FeetPort App? (iOS)

1. Tap on the activity in which task needs to be done 2. Tap on "+icon" on top to create a  new...


How to apply leave in FeetPort app(iOS)?

To apply leave in FeetPort app(iOS), please follow the steps mentioned below: Go to calendar fr...


How to clear app data in FeetPort app(iOS)?

Go to more option in FeetPort Dashboard Click on settings Click on security Click...


How to log out from FeetPort Web Console?

Hover the cursor on the profile icon and name(Right hand top) in your web Dashboard and Click o...


How to view and refresh profile settings in web dashboard?

Hover the cursor on the profile icon and name(Right hand top) in your web Dashboard and Click o...


How to see notifications in Web console and set preferences for notifications?

Notifications can be seen by clicking on the "bell" icon on right hand top in web dashboard ...


How to plan area in FeetPort app(iOS)?

To plan area in FeetPort app(iOS) follow the steps mentioned below: Go to calendar from the opt...


I am unable to track location of my team. What should I do?

If location tracking for mobile user is not appearing then confirm whether mobile user is followi...


How to Logout of FeetPort mobile application?

Logout permissions are dependent on company's requirement, they can provide or restrict the permi...


How to plan your Route for today in FeetPort app?

On FeetPort app dashboard you will be able to see Plan your day tab, this helps you to plan your ...


How to access beat plan in mobile?

To access beat plan in FeetPort mobile app please follow the steps mentioned below: 1. On your m...


Is there any provision to capture Videos in FeetPort?

FeetPort facilitates its users with multiple features, formats that are created at web end has va...


How to retrieve my finished task?

To retrieve your finished task kindly follow the steps mentioned below: 1. Go to completed tasks...


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