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Change Password & Resetting user ID

Change Password: Web user can change password of the mobile user. To change the password, please follow the steps mentioned below:
  1. In your web console,  go to the Users module under Identity management.
  2. Now choose a user and click on it to open it's detail.
  3. Click on the  Lock icon from the right top corner to change password.
  4. Fill New password and Confirm password.
  5. Finally, click on Change Password to save this changes.

 

 

Resetting Device:

Urva ID can be logged in on one device at a time. If person tries to login with another device, he will get error" User account already in use". To avoid this, web user can reset the ID for new device bu flowing these steps:

 

  1. In your web console,  go to the Users module under Identity management.
  2. Now choose a user and click on it to open it's detail.
  3. Click on the Phone icon from the right top corner to Reset Device. ( In Search Option,  you can search User ID which needs to be reset)
  4. Click on Yes for the confirmation of reset this device. Mobile User ID can now be logged in other device.